31 Days to a Better Church

New blog post on 31 Days to a Better Church: Do the thing that you’ve been putting off.
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31 Days to a Better Church

New blog post on 31 Days to a Better Church: Take a colleague out to lunch.
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31 Days to a Better Church

New Blog post on 31 Days to a Better Church: Write a thank you note.
http://brettselby.com/

31 Days to a Better Church

New blog post on 31 Days to a Better Church: Pay someone an unexpected visit.
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Evaluation: Crucial To the Mission

Service to God does not carry with it an exemption from evaluation. Seeking to do God’s will doesn’t mean that we are excused from carefully examining the effectiveness of our activity.

God deserves our best. We’re told this throughout the Bible (Lev. 22:20-22, Col. 3:22-24). But how can know if we are giving our best apart from evaluation? The concept of “best” assumes that which is “less,” which we can only know that through evaluation. It is only through an honest, intentional appraisal that we know if we can still do better in our service to Him.

Some will say, “Well, what we do in ministry can’t be measured, it is intangible.” Anything that is real and takes place in this world can be measured. If you tell me that something can’t be measured, then what you are talking about is extraterrestrial.

Having been a pastor for a long time, I know that evaluation takes place whether I like it or not. One pastor asked a parishioner whose spiritual gift was not that of tactfulness what he thought of his sermon. The man replied, “It was poorly written, poorly delivered, and a complete waste of time.” This troubled that pastor who told another church member about it, who replied, “Oh, don’t worry about it, pastor, he just goes around repeating what he hears other people say.”

In light of the inevitability of evaluation, churches and ministries should give thought to how they will do it. A key question is, “Should we measure activity or results?” The answer is both. If we only measure activity, then we become the standard of measurement. However, since ultimately we seek to do God’s work, we must not only look at the final outcomes, which belong in His hands. Someone has said that we measure what we do and celebrate what God does.

Ultimately, we must measure our work in light of the mission of God, the mission for which Christ sends us to the world—making disciples. We must ask two questions, what is the business of the church and how’s business? To make disciples, we do the five functions of the church (Acts 2:42-47). In regards to each function of the church—worship, evangelism, discipleship, ministry, fellowship—we must establish progress indicators. These are benchmarks to help us see what success looks like.

What is the ultimate end of our existence as a church? What are the means to that end? What are the signs that we are effectively performing those means? These are questions we must ask and answer. Why? God has made us stewards (managers) of the gospel and of His mission. The parables of Jesus on stewardship—and there are many—all contain the idea of evaluation. There is no escape from evaluation. It is only a question of when. We should do it now (2 Cor. 13:5-6) in order to prepare for what is to come.

Leadership: From The Heart, With The Hands

He shepherded them with a pure heart and guided them with his skillful hands. (Psalm 78:72, HCSB)

This has become a defining verse for me in terms of leadership. It provides a model for developing one’s leadership. It also provides a simple checklist, if you will, of what should characterize your leadership. It can be fleshed out, and should be, in more detail but the simple outline is what we read there: a pure heart and skillful hands. This is an example of Hebrew parallelism, saying the same basic thing twice, with a slightly different nuance of meaning. (Of course, this was important when all instruction was oral and repetition was crucial to retaining the teaching.)

For me, it is important to see the connection between the two. When they get isolated, integrity and impact issues begin to arise. On the one hand, I may have a pure heart but no skillful hands. We’ve heard the expression before, “Well, their heart is in the right place.” What does that mean? Usually, it means, “Well, they’re pretty much an idiot.” On the other hand, a would-be leader might have skillful hands, great abilities in administration or planning, but no purity of heart. We usually wind up reading about those cases in the news. The pure heart sees the end and the skillful hands understand the means but we need both. God seeks leaders who can with their hands direct others toward an end that is pure, which glorifies and honors Him.

Harvard Business Review captured this dichotomy pretty well several years ago when they identified two types of ineffective managers: competent jerks and lovable idiots. The former was ineffective in relational issues and the latter was ineffective in tactical issues. What is needed is a blend of the hard and the soft skills.

The old adage of “know thyself” is crucial at this point. In terms of our personality, we tend to gravitate toward either task or relationship. Neither is right or wrong but one without the other is always insufficient. Teams need to give some thought to that and the composition of the team in terms of the hard and the soft skills.

Probably some definition would be helpful in terms of the two components, which as we mentioned must be kept as a parts of a dynamic whole. Much could be said about a pure heart. One quality that cannot be omitted is servanthood. For a Christ follower, it is essential. Jesus understood what typically prevailed in popular culture regarding leadership and issued the “Not So With You” axiom in Matthew 20:25-28. For Christian leaders, the motivation of our leadership must be to serve others, not self, out of a love and loyalty to God.

Skillful hands flow out of the servant heart. Together they make up servant leadership. The latter is about doing something and accomplishing something, as opposed to the “leader” who does relationships for relationships’ sake. It is important to avoid the mistake of simply taking skills that we have learned elsewhere and “baptizing” them. The skillful hands flow out of the pure (servant) heart and express it.

One of the helpful ways I have heard this put is from the book Lead Like Jesus by Ken Blanchard and Phil Hodges. They talk about an educational model called The Way of the Carpenter. Jesus, of course, did miraculous things while he was here on earth. However, He did not use miracles in developing His disciples. I suppose He could have done so but instead He chose to use a non-supernatural education model to help His followers “become fishers of men.” It was the model that He would have trained in as a carpenter under his earthly father Joseph. (By the way, with the exception of the introduction of power tools, carpentry as a trade has remained a timeless trade, virtually unchanged since biblical times.)

I am thankful that Jesus chose to develop His followers this way. Why? Because, to the best of my knowledge, I do not have the ability to perform miracles. I have never been able to heal a blind person. I have never been able to feed 5,000 people through a couple of sandwiches. And I have never been able to raise someone from the dead. However, I can instruct people, I can coach them, encourage them and delegate tasks to them.

You have heard the old expression about how people fall into one of our four categories:

They don’t know but they don’t know that they don’t know

They don’t know and they know that they don’t know

They know but they don’t know that they know

They know and they know that they know

This is very similar to Blanchard and Hodges’ Way of the Carpenter:

Stage Description Need

Novice Enthusiastic beginner Direction

Apprentice Disillusioned learner Coaching

Journeyman Capable but cautious performer Support

Master Self confident achiever Delegation

What makes this servant leadership? The leader adapts to the person, rather than employing a one-size-fits-all approach. Since the skillful hands of a leader flow out of a pure heart of servanthood, that leader is willing to make the effort and adapt. They are willing to invest the time to understand where this person is and then work with them accordingly.

What is the calling God has placed on your life? Specifics vary but the ultimate end is always to make His name and fame great among the nations, beginning in your hometown. Pure hearts and skillful hands are both means to that great end. They don’t exist in isolation from each other and bring them together requires more than just personality. It requires spirituality, an abiding relationship with Christ, who is the ultimate model for leadership.

Ground Rules for Conflict

Effective ministry always requires a team (Ex. 18:13-18). Teams are characterized by solid relationships and mutual accountability (Heb. 10:24). However, even on the best of teams, conflict occurs. This in itself isn’t the problem; the problem is in how we handle it.

The time to develop these guidelines is before conflict arises; once it has started, even though they are needed, it is too late to establish them. And since teamwork demands mutual accountability, these guidelines level the playing field. Any one, even someone in a position with little organizational authority, can point out violations in a true team setting. Inherent in the idea of teamwork is that all team members, the leader included, must seek to follow the guidelines (Eph. 5:21).

Here are some biblical ground rules and principles for handling and preventing conflict:

1. Don’t rush in; pray about it! (Matt. 7:3-5; Phil. 4:6; Ja. 1:19)

2. Use “I” statements: take responsibility for how you feel (Gal. 6:4a)

3. Avoid character analysis: talk about behavior, not character (Ja .4:11)

4. Avoid mind reading: explore motives and reasons by asking, not assuming (Ex. 18:14)

5. Keep to one issue: only discuss one thing at a time (Lk. 10:41-42)

6. Keep it to the here and now: don’t use yesterday’s issues as today’s ammunition (1 Cor. 13:5)

7. Don’t counterattack: accept reproof graciously (Prov. 15:5, 19:20)

8. Keep emotions appropriate and in check (Prov. 16:32; Ja.1:19)

9. Deal with issues quickly: don’t let feelings get buried alive (Eph. 4:26-27)

10. Don’t try to win: if one person wins, the other person loses (Eph. 4:2-3)

11. Deal directly with the people involved (Matt.18:15)

12. Use edifying language (Eph. 4:29)

13. Balance directness and sensitivity (Eph. 4:15)

14. Trust God for your interests (Psa. 91)